At ERP:FM we are dedicated and geared to provide the best support possible. Customer focus is at the core of our business and is paramount to any decisions made
ERP:FM have a dedicated team with years of facilities management experience ready to help you via phone or e-mail
We have produced a variety of videos and training modules that allow users insights and training in the use of all our products
Implementation & Beyond
Full support from the ERP:FM team from choosing your package, implementation and system use throughout your licence period
Search through our directory, full of articles and detailed guides. Gain time saving tricks as you move along with your deployment
We are here for you, full support from ERP:FM throughout your business
As a ERP:FM user you will have access to full system support. Speak to one of our professional team members anytime. We are here to guide you through any operational issues or answers any quires you may have
Stage 1 - Discover »
Get in touch with one of our support managers, you can call or email to notify us of an issue. Support managers are available 24/7 and always ready to help you.
Stage 2 - Connect »
Once in contact with one of our support workers, your query will be logged and a ticket will be raised and assigned to you. We will send an email or text confirmation.
Stage 3 - Proactive »
Once your ticket has been raised, our technical support team will work as fast as possible to get the problem fixed. You will be kept up to date with your ticket.
Stage 4 - Resolution »
Once your system issue or query has been resolved, one of our customer managers will be in touch to ensure full customer satisfactory has been reached and close the ticket down.